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Shipping Policy

Shipping & Delivery Policy

At Verona Furniture, we provide local furniture delivery to customers located within a 75-mile radius of the Houston, Texas area.

Delivery Area

Our delivery service is available to eligible addresses within approximately 75 miles of Houston. Delivery availability is based on the customer’s ZIP code, distance, product size, and accessibility of the delivery location.

Orders outside our standard delivery area may not be eligible for delivery. Please contact us before placing your order if you are unsure whether your address is within our service area.

Delivery Fees

Delivery fees may vary depending on:

  • Distance from our location

  • Size and quantity of the furniture

  • Delivery address and accessibility

  • Special handling or assembly requirements

The applicable delivery fee will be displayed during checkout or confirmed by our team before delivery is scheduled.

Delivery Scheduling

After your order is placed and payment is confirmed, our team will contact you to arrange a delivery date and time window.

Delivery times may vary depending on product availability, order volume, weather conditions, and the customer’s location. Any delivery date or time provided is an estimate and is not guaranteed.

An adult who is at least 18 years old must be present at the delivery address to receive and inspect the order.

Preparing for Delivery

Before the delivery team arrives, customers are responsible for:

  • Measuring doorways, hallways, elevators, stairways, and the intended furniture space

  • Making sure the furniture will fit inside the home

  • Clearing the delivery path of furniture, decorations, pets, and other obstacles

  • Reserving elevators or obtaining building access when required

  • Informing us in advance of stairs, narrow entrances, gated communities, or other access limitations

Verona Furniture is not responsible if an item cannot fit through a doorway, hallway, staircase, elevator, or other access point.

Delivery Service

Unless otherwise stated, standard delivery includes bringing the furniture to the customer’s delivery address.

Assembly, room-of-choice placement, removal of doors, moving existing furniture, and disposal of packaging may not be included unless arranged in advance. Additional fees may apply for these services.

Our delivery team is not permitted to modify the furniture, remove railings, disconnect appliances, move personal belongings, or perform work that may create a safety risk.

Missed or Rescheduled Deliveries

Customers must be available during the scheduled delivery window.

If no one is available to accept the delivery, if access to the property is unavailable, or if the delivery cannot be completed because the location was not properly prepared, a redelivery or rescheduling fee may apply.

Please contact us as soon as possible if you need to change your scheduled delivery date.

Order Inspection

Customers should inspect all items at the time of delivery.

Any visible damage, missing items, or incorrect products must be reported to the delivery team before signing the delivery confirmation. Customers should note any issues on the delivery receipt and take clear photographs of the product and packaging.

Signing the delivery receipt without noting visible damage confirms that the order was received in acceptable condition.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Verona Furniture immediately with:

  • Your name

  • Order number

  • Photos or videos of the issue

  • A description of the damage or incorrect item

Keep all original packaging until the issue has been reviewed and resolved.

Pickup Option

Store or warehouse pickup may be available for select products. Customers will be notified when their order is ready for pickup.

Customers are responsible for bringing a suitable vehicle, securing the furniture properly, and protecting the merchandise during transportation. Verona Furniture is not responsible for damage that occurs after a pickup order leaves our location.

Changes and Delays

Delivery may be delayed due to weather, traffic, supplier delays, product availability, mechanical issues, or other circumstances outside our control.

If a delay occurs, our team will make reasonable efforts to contact you and reschedule the delivery.

Contact Us

For questions about delivery availability, fees, scheduling, or your order, please contact Verona Furniture before placing your order.

Verona Furniture
Serving customers within a 75-mile radius of the Houston area.