Return & Refund Policy

At Verona Furniture, we want you to be satisfied with your purchase. Please inspect your furniture carefully before accepting delivery or taking an item home from our store or warehouse.

Return Eligibility

Return requests must be submitted within 7 days of delivery or pickup.

To be eligible for a return, the item must be:

• Unused and in its original condition

• Free from stains, odors, pet hair, scratches, damage, or signs of use

• Returned with all original packaging, accessories, hardware, and documentation

• Accompanied by the original receipt or proof of purchase

All return requests are subject to inspection and approval by Verona Furniture.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 25% of the item’s purchase price.

Original delivery, shipping, assembly, installation, and service fees are non-refundable.

Customers are responsible for returning approved items to our designated location. If Verona Furniture arranges return pickup, an additional pickup fee may apply.

Final Sale Items

The following items are not eligible for return or refund:

• Mattresses, foundations, pillows, and bedding products

• Clearance, liquidation, floor-model, and “as-is” merchandise

• Special-order or custom-order furniture

• Items that have been assembled, installed, modified, or used

• Items damaged after delivery or pickup

• Items without original packaging

• Gift cards

• Delivery, assembly, installation, and service fees

Items marked Final Sale cannot be returned, exchanged, or refunded.

Order Cancellations

Orders may be canceled before they are processed, scheduled for delivery, transferred, or ordered from a supplier.

Once an order has been processed or prepared for delivery, cancellation fees or restocking fees may apply.

Special-order and custom-order items cannot be canceled after the order has been submitted to the manufacturer or supplier.

Damaged or Incorrect Items

Customers must inspect all furniture at the time of delivery or pickup.

Visible damage, missing parts, or incorrect items must be reported before signing the delivery receipt or leaving the pickup location. Please note the issue on the delivery receipt and take clear photographs.

For concealed damage discovered after delivery, contact Verona Furniture as soon as possible and no later than 48 hours after receiving the order.

When reporting an issue, please provide:

• Your name

• Order number

• A description of the issue

• Clear photos or videos of the furniture and packaging

Please keep all original packaging until the claim has been reviewed.

Depending on the circumstances, Verona Furniture may repair the item, replace the damaged part, exchange the product, or provide another appropriate resolution.

Minor variations in color, texture, grain, stitching, dimensions, or appearance may occur because of lighting, screen settings, natural materials, and manufacturing processes. These normal variations are not considered defects.

Furniture Fit and Measurements

Customers are responsible for measuring doorways, hallways, elevators, stairways, and the intended furniture space before purchasing.

An item cannot be returned solely because it does not fit inside the home, through an entrance, or in the intended space. Delivery and restocking fees may apply if an item must be returned because of access or measurement issues.

Exchanges

Approved exchanges are subject to product availability.

Any price difference, delivery fee, pickup fee, or restocking fee must be paid before the replacement item is delivered or released.

Refund Processing

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Processing times may vary depending on the payment provider or financial institution. Delivery fees, service fees, pickup fees, and restocking fees will be deducted when applicable.

Manufacturer Warranties

Some products may include a manufacturer’s warranty. Warranty coverage varies by product and manufacturer.

Manufacturer warranties generally cover qualifying manufacturing defects and do not cover normal wear and tear, misuse, accidental damage, improper assembly, commercial use, stains, pet damage, or damage caused by moving the furniture.

Contact Us

To request a return, exchange, cancellation, or damage review, contact Verona Furniture with your order number and purchase details.

Verona Furniture
Proudly serving Houston and surrounding communities.